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Return Policy

Our mission is to provide you high quality products with superior craftsmanship and premium hair.
We inspect all wigs prior to shipping to ensure that they meet your specification and our high standards.

Due to sanitary reasons, we do not accept returns or give exchanges for wigs that have been worn, styled, cut of lace or hair, products applied such as glue or hair products, etc.  If for whatever reason you are not satisfied with your unit, you can send it back for an exchange of an In-Stock unit or a Custom unit that is made to fit your specifications.    A restocking fee may apply, depending on the circumstances of the return. Please contact our customer service department for assistance with any questions in regards to exchanges or returns. Hair products such as glue, tape, etc are not returnable.

Wigs that have been altered in any fashion are non refundable.
A wig is non-refundable if any of the following has occurred:
Lace has been cut or ripped.
Adhesive has been applied to the wig
Hair Color, Dye or Spray has been applied to the wig
Wig has been washed or hair has been sprayed with any product
Original packaging of wig has been destroyed. 
Original curl or wave pattern on the wig has been separated or fingered.


All returns will be issued a store credit or an exchange for an item of similar value.

We do not accept Returns on wigs that have been altered NO EXCEPTIONS.  This includes but is not limited to doing any of the following:

    * DO NOT Cut the Lace
    * DO NOT Tear or Rip the Lace
    * DO NOT Put Glue on the Unit
    * DO NOT Put products on the Unit
    * DO NOT Put any chemicals on the Unit
    * DO NOT dye the Unit
    * DO NOT attempt to correct the problem yourself prior to calling us
    * DO NOT Style or Cut the Hair of the Unit
    * DO NOT Perm the Unit
    * DO NOT WASH OR CONDITION the Unit
    * DO NOT WEAR the Unit
    * DO NOT destroy or lose original packaging including wig caps and wig bag
    * Units that are damaged by customer will not be accepted under our return policy.

If you do any of the above, we WILL NOT accept the return and this policy will not apply.  NO EXCEPTIONS.

 

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